Alpha test in progress — some features may be unstable

Refund Policy

Withdrawal and refund notice per Articles 13 and 17 of the Act on Consumer Protection in Electronic Commerce, etc.

1. Online retailer information (E-Commerce Act §13 1)

  • Business name: BestChar (Operator: Kim Sun Ho)
  • Email: admin@ibou.ai
  • E-commerce registration number: (to be filled after registration)

2. Withdrawal period (Act §17 )

  • Within 7 days from receipt of the contract document (email receipt)
  • If goods are delivered later than receipt of the document: within 7 days from delivery start
  • If different from advertising or contract terms: within 3 months of delivery, or within 30 days of becoming aware (Act §17 )

3. Withdrawal restrictions (Act §17 )

Withdrawal may be restricted in the following cases.

  • If goods are lost or damaged due to consumer fault (except packaging damage for inspection)
  • If value significantly decreased due to consumer use or partial consumption
  • When digital content delivery has commenced — withdrawal is restricted once character chat, AI response, image generation, etc. have been executed at least once (Act §17 5).

BestChar provides preview and trial use before purchase for every character so that withdrawal restrictions are not unfair (Act §17 ).

4. Refund method and timing

  • Refunds are processed using the same payment method as used at purchase.
  • Credit card cancellation: processed within 3–7 business days subject to card issuer policy after card approval cancellation
  • Bank transfer refund: refunded within 3 business days of receiving withdrawal notice
  • If the refund is delayed, additional compensation per Act §18 may apply.
  • Unused credits are fully refundable after purchase; if partially used, the remainder after deducting the used amount is refunded.

5. Recurring billing (subscriptions)

  • Subscription cancellation: available anytime before next billing date via /my/billing or by emailing admin@ibou.ai
  • After cancellation, the service remains usable until the end of the paid period; prorated refunds are not provided in principle.
  • For subscription price increases or free paid conversion: prior notice 7 days before the change and separate consent required (Act §13 ).

6. Widget metered billing

  • Postpaid billing based on widget usage (message count, AI call count, etc.).
  • If you dispute a monthly invoice, you may file an objection within 30 days of billing
  • Unit-price changes require 30-day advance notice and consent

7. How to file a withdrawal request

  • Email: admin@ibou.ai (subject: "Withdrawal request - order number")
  • Customer center: /contact
  • Required information: order number, payment date, payment method, refund reason, bank account for refund (if applicable)

8. Dispute resolution

Please first contact admin@ibou.ai for refund/payment disputes — we respond within 7 days. If not resolved, the following bodies are available.

  • Korea Consumer Agency: 1372 (kca.go.kr)
  • E-Commerce Dispute Mediation Committee: 1661-5714 (ecmc.or.kr)
  • Fair Trade Commission: 1670-0007 (ftc.go.kr)

Effective Date: May 3, 2026